Wholesale/Practitioner Terms and Conditions

Terms and Conditions for Fisiocrem NZ Ltd Wholesale/Practitioner Customers

1. Definitions: In these terms and conditions, “fisiocrem” refers to Fisiocrem NZ Ltd, and “Customer” refers to the individual or entity applying for a credit account with Fisiocrem NZ Ltd, including their successors and assignees. These terms are governed by the laws of New Zealand.
2. Credit Account Application: By applying for a credit account with Fisiocrem NZ Ltd, the Customer agrees to abide by the terms and conditions outlined herein, which supersede any conflicting terms stated on the Customer’s order confirmation or subsequent documents. Until a credit account is approved, the Customer must pay in advance for all orders. Credit terms, if approved, are at the discretion of Fisiocrem NZ Ltd.
3. Trustee Agreement: If the Customer is a trustee of any trust, they are bound by these terms and conditions and agree to charge any freehold property held as trustee for the trust to secure performance under these terms. The Customer warrants the authority to trade with Fisiocrem and charge trust property accordingly.
4. Security Interest: The Customer charges their interest and estate in all present and future land holdings to secure compliance with these terms. Fisiocrem may lodge a caveat on titles to Customer-held land.
5. Notification of Changes: The Customer agrees to inform Fisiocrem of any proposed changes in the legal entity structure, management, or control of their business within 14 days. Failure to notify may result in the Customer remaining solely responsible for existing orders.
6. Order Cancellation: Requests for order cancellations must be made in writing and are subject to Fisiocrem’s written acceptance. Fisiocrem reserves the right to refuse cancellation.
7. Liability Limitation: fisiocrem’s liability for damages or breaches is limited to options including replacement of goods, repair, or refund at fisiocrem’s discretion.
8. Trade Limitations and Acknowledgment:
   • Goods supplied by Fisiocrem must only be sold via authorised retail outlets unless prior written consent is obtained.
   • Fisiocrem goods may not be placed within online stores without prior written consent.
   • The Customer is not authorised to resell Fisiocrem goods to other retailers, wholesalers, or distributors without written consent.
9. Payment Terms: Invoices are due within 14 days of the invoice date for established credit accounts. The Customer must not withhold payment. Default may result in a review of further trading with the Customer.
10. Interest on Overdue Payments: Overdue payments accrue interest at 2% per month for amounts more than 60 days overdue.
11. Title Retention: Fisiocrem retains ownership of all goods until payment is made in full. In case of default, Fisiocrem may reclaim goods without liability.
12. Indemnification: The Customer indemnifies Fisiocrem against costs arising from default in payment, including legal costs.
13. Claims and Liability:
    • Claims for short or damaged deliveries must be made within 7 days of receipt.
    • The Customer’s signature on delivery documentation confirms receipt of goods. Any discrepancies must be noted.
    • Fisiocrem is not liable for losses or damages due to non-delivery or delayed delivery.
    • Credit notes are not redeemable for cash without prior written consent.
14. Promotional Code Policy: Discounts offered on the Fisiocrem website, www.fisiocrem.co.nz, apply exclusively to consumer purchases. Wholesale customers are advised to refer to order forms for practitioner promotions and discounts, which are never provided as promotional codes.

By proceeding with a purchase, the Customer agrees to these terms and conditions in their entirety.