Privacy Policy

Updated June 2024

This document outlines the Privacy Policy for the Fisiocrem NZ Ltd website, fisiocrem.co.nz

Fisiocrem NZ Ltd is committed to providing exceptional customer service and is governed by the Privacy Act 2020, which outlines principles regarding individual privacy.

Personal Information Collection

While many areas of the website can be accessed without providing personal information, certain features, such as future shopping and customer support functions, may require the submission of personally identifiable information. This may include a unique username and password or sensitive information necessary for password recovery.

We collect Device Information using various technologies:

  • Cookies: These are data files placed on your device or computer, often containing an anonymous unique identifier. For more details about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log Files: These track actions on the site, gathering data like IP addresses, browser types, Internet service providers, referring/exit pages, and date/time stamps via our Analytics program.
  • Web Beacons, Tags, and Pixels: These electronic files record information about your browsing activity on the site.

Additionally, when you make a purchase or attempt to make one through the site, we collect certain information from you, including your name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Use of Personal Information

The information collected is utilised solely internally to analyse visitor traffic, trends, and deliver personalised content to you while you are on the site. It also facilitates an effortless shopping process.

Sharing of Personal Information

On occasion, we may engage other companies to provide services on our behalf, such as handling customer support queries or processing transactions and freight shipping. These companies will only be provided with the necessary personal information required to deliver the service. Fisiocrem NZ Ltd ensures these organisations are bound by confidentiality and privacy obligations concerning the protection of your personal information.

Changes to this Privacy Policy

Fisiocrem NZ Ltd reserves the right to modify this Privacy Policy at any time. If you disagree with the Privacy Policy, please refrain from accessing or using the site.

Accessing Your Personal Information

You have the right to access your personal information, with exceptions permitted by law. If you wish to do so, please inform us. You may need to submit your request in writing for security reasons. Fisiocrem NZ Ltd reserves the right to charge a fee for searching and providing access to your information, on a per-request basis.

Security

While we utilise commercially acceptable means to protect your information, including industry-standard Secure Socket Layers and other precautions, please be aware that no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

Contact Information

We appreciate your feedback regarding this Privacy Policy. If you have any questions or require further information, please reach out to us during business hours, Monday to Friday. 

Call: 0800 347 462

Fisiocrem NZ Ltd
5/3 Oracle Drive, Albany 0632, Auckland

Email: [email protected]

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